Frequently Asked Questions

Q: What's the difference between CBD and Delta-9 THC?

CBD (cannabidiol) is non-psychoactive — it won't get you high. Delta-9 THC is the cannabinoid responsible for traditional cannabis effects. Our gummies and Delta-9 tincture contain hemp-derived Delta-9 THC at federally compliant levels. Our CBD Isolate Tincture and pain-relief topicals contain CBD only (no THC).

Q: How fast will I feel the effects?

Topicals (cream, roll-on, salve): 15-30 minutes. Tinctures (sublingual): 15-30 minutes. Gummies (edible): 45-90 minutes.

Q: What's your return policy?

30 days. See our Shipping & Returns page for details.

Q: Can I cancel or change my order?

Probably — if it hasn't shipped yet. Email us right away and we'll do our best.

About our products

What's the difference between CBD and Delta-9 THC?

CBD (cannabidiol) is non-psychoactive — it won't get you "high." Delta-9 THC is the cannabinoid responsible for traditional cannabis effects. Our gummies and Delta-9 tincture contain hemp-derived Delta-9 THC at federally compliant levels. Our CBD Isolate Tincture and pain-relief topicals contain CBD only (no THC).

Is this legal?

Yes. Our hemp-derived products comply with the 2018 Farm Bill (under 0.3% Delta-9 THC by dry weight). State laws vary — we don't ship to states where these products aren't legal.

Will I fail a drug test?

Anything containing Delta-9 THC (our gummies and the D9 tincture) can show up on a standard drug test. Our CBD Isolate Tincture (1500mg) is THC-free and the safe choice if you're tested.

Are your products lab-tested?

Yes — every product is third-party lab-tested for potency and purity. See our Lab Results page for how to request the COA for your specific batch.

How fast will I feel the effects?

Topicals (cream, roll-on, salve): 15–30 minutes
Tinctures (sublingual): 15–30 minutes
Gummies (edible): 45–90 minutes

How much should I take?

Start low. For gummies, half a gummy and wait at least 60 minutes before having more. For tinctures, one dropperful (1ml) is the standard serving — adjust over a few days based on how you feel.

Orders & shipping

How long until my order ships?

Orders before 2:00 PM ET ship the same business day. Orders after 2:00 PM, on weekends, or on holidays ship the next business day. Most customers receive their order within 3–5 business days.

Do you offer free shipping?

Yes — free shipping on US orders $99 and up.

What's your return policy?

30 days, see our Shipping & Returns page for details.

Can I cancel or change my order?

Probably — if it hasn't shipped yet. Email alternativemediateam@gmail.com right away and we'll do our best.

Other

Do you wholesale?

Yes. Email us with your business details and we'll get back to you.

I have a question that isn't here.

We answer everything. Reach out via our contact page or email alternativemediateam@gmail.com.